What is a Pocket WiFi?
It’s a compact modem and router in one, small enough to take with you so you can stay connected on up to 5 compatible devices during your stay in Thailand. It gives you a secure, consistent and fast internet connection, while saving a fortune on data roaming fees.
How many devices can I connect?
You can connect up to 5 devices to 1 Pocket WiFi. Please note that the connection speed will be shared among each device connected, so having 5 devices connected at the same time could result in noticeable speed slowdown.
How long does the battery last?
A fully charged battery lasts around 5 hours. The device can be charged via the USB outlet or a wall outlet (both cables included).
What is the download / upload speed of a Pocket WiFi?
The official speed is around 40 Mbps.
How far in advance should I book?
To ensure availability, we recommend placing your order at least 2 days prior to travel departure date – however, you can still place orders closer to your departure date. For last-minute order, please contact us for more details.
How do I pickup and return the Pocket WiFi?
At the scheduled Pickup Date, please check with the hotel front desk for an EMS package delivered under your name. At the end of your rental period, please return the device with the Prepaid Return Envelope we provided.
I do not have PayPal account. Can I still make payment?
Yes. However, please note that PayPal has eliminated “Pay without an account” option for some countries. Therefore you might need to create an account to make payment but is simple process and super easy.
Do you accept cash or any other forms of payment apart from PayPal?
No. Currently we accept payment only through PayPal. But please note that, you don’t need to have a Paypal account to make the payment. You can use your credit or debit card to make the payment without making a Paypal account.
Do you take a deposit?
Yes. We take US$ 85 as a deposit, but it will be refunded to your credit card within 24-48 hours after your Pocket WiFi is returned.
How is a refund credited?
PayPal credits the refund according to how the original payment was made.
If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.
Please note, refunds to credit cards can take up to 30 days to appear on your statement.
Can I amend my booking information after placing an order?
If you want to change your rental dates, extend the rental period etc. after placing your order, you can of course do so. Just contact us and we’ll make the necessary arrangements.
How can I cancel my booking?
If for any reason you need to cancel your booking, you can do so without penalty before the device is shipped. After your device is shipped, we will charge a cancellation fee equal to the greater of either 20% of the total rental cost, or US$20.00. The rental fees for the period you had the device will be exempt from the refund. You will need to return the device to us on the day that you cancel your order – days where you are in possession of the device cannot be refunded.
What is fair usage?
Fair usage policy is the mobile network industry’s attempt to keep the mobile traffic at a manageable level. The policies are designed to protect the people who might be affected by your downloading. If the mobile network operators decide to put Fair Usage Policy in place, the mobile network operators may do all or, any of the following : limit usage, restrict speed, and others. Please refrain from downloading massive amount of data, streaming movies, playing online games and so on. If you continue to use massive amount of data, Pocket WiFi Thai will not be responsible for any problems accessing the internet or any other restrictions placed by the mobile network operators. Should you continue to use excessive amounts of data, you will be responsible for any extra fees that might be applied by the local mobile network operators.