A guidance on pickup and return is included in the confirmation email that will be sent to you upon reservation. Please note that our pickup and return service at Suvarnabhumi airport operates from 7:00 AM to 11:00 PM everyday. If you arrive in Thailand through different airport or after our operating hours, please leave your accommodation information in the “Comments” section of our reservation form, then we will send it to your accommodation at no extra charge.
Customers in Bangkok can return to your hotel front desk. Please leave a note in the comments section of your reservation form if your return hotel is different from your pick up hotel. We do not provide the option of returning from outside Bangkok anymore because many packages were lost during the process.
For customers who are going to receive the device outside of Bangkok, reservation requests need to be submitted at least 3 business days prior to your arrival.